Updated May 26, 2023
We may collect information from you directly and/or automatically when you visit the Service. Some of this information may be considered “personal information” or “personal data,” and some of which may be considered “sensitive” under various applicable laws. We consider information that identifies you as a specific, identified individual to be personal information (such as your name, phone number, e-mail address), and we treat additional information, including IP addresses and cookie (defined below) identifiers, as “personal information” where required by applicable law. If we combine information, we consider to be non-personal with personal information, we will treat that combined information as personal information under this policy. Note that we may de-identify or pseudonymize personal information so that it is non-personal, such as by aggregating it or converting it to a code, sometimes using function commonly known as a “hash.” We will treat de-identified and pseudonymized information as non-personal to the fullest extent allowed by applicable law. Information we collect is characterized as follows:
(a) Information We Receive or Collect from You:
(i) Registration Data. When you register, we may ask you to provide certain information including, but not limited to, your email address, birth year, gender, and zip code (the “Registration Data”), as well as a password for your account.
(ii) Information You Choose to Provide to Church. You may have the ability to provide a variety of information during your interactions with us and the Service, such as emails you may send us and emails or newsletters that you sign up to receive. Church or third parties acting on our behalf may receive data from you whenever you provide us with information (“Contact Information”). The email address you provided as part of your Registration Data is not considered Contact Information for the purposes of this policy. Church Websites may also collect data you decide to provide on message boards hosted on our sites or through online counseling services, including live chat or email counseling. Information provided may include text, links, images or videos.
(iv) Information We Collect Automatically. We as well as third-party companies we may have business relationships with may use a variety of technologies that automatically or passively collect certain information whenever you visit or use the Service or otherwise interact with us or our content (“Usage Information”).
(v) General Usage Information. The Church may collect certain technical information through the use of log files and servers. Web and application servers create log files automatically as part of their setup and configuration. such as the hardware model, browser, internet service provider, operating system, the URL or advertisement that referred you to the Service you are visiting, the areas of the Services that you visit or use, access times, listening behavior, your time zone, and mobile network. In addition, we automatically collect your IP address and unique identifier (“Device Identifier”) for the device you use to access the Service.
(vi) Location Information. When you register for the Service, you may provide us with your zip or postal code. We may also collect approximate or precise location information from devices you use while accessing the Service. Your location may be roughly approximated from the IP address currently assigned to your device. Depending on the device and operating system, rough or approximate location information may be derived from nearby wireless signals such as cell towers, Wi-Fi networks, and Bluetooth beacons or determined precisely using the GPS function on your device. We will not collect precise location information unless you have consented to allow Church to collect and use location services from your device. You can disable access by the Church app to location services at any time in your system settings.
(vii) Information Collection Technologies.
(2) Web Beacons and Tracking Pixels. Church, third-party tracking-utility partners employ a technology known as “beacons” or “tracking pixels” (each, a “Beacon”). A Beacon is a one-pixel-by-one-pixel clear image that may be embedded in web pages or email messages. Web tags or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to a Service, to monitor how users navigate a Service, to count how many e-mails that were sent were actually opened or to count how many particular videos or links were actually viewed. The use of a Beacon may also allow us to gauge the effectiveness of certain communications and of our marketing campaigns.
(3) Software Development Kits. Software Development Kits (“SDKs”) are a software package that contains a set of tools that can be used to help build applications and implement new features in existing apps. These tools can be used to create and operate features that collect information from your device. We use SDKs and similar tools to collect information from mobile devices such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website usage behavior. In addition, we may use a variety of other technologies that collect similar information for security, fraud detection, and maintenance purposes. In addition, we may use a variety of other technologies that collect Usage Information and similar information for security and fraud detection purposes.
(a) Generally, the Church may use your Registration Data and other personal information or data we receive or collect, as well as data we derive or infer from combinations of the foregoing, for a variety of purposes, such as to: (i) facilitate the creation of and secure your account on the Service; (ii) provide and improve the Service, and to develop new services; (iii) customize and personalize the content we deliver to you on the Service; (iv) measure and analyze Service usage and enhance the listener experience on our Service; (v) send you information that you requested or agreed to receive; (vi) alert you to the latest developments and features on our Service and to notify you of administrative information, such as security or support and maintenance advisories; (vii) invite you to participate in events or special promotions related to the Church’s work that we think you may like or in which you may be interested; (viii) contact you with regard to your use of the Service, our agreements with you, or changes to our policies; (ix) investigate and prevent fraudulent transactions and other illegal activities or activities that violate our policies; (x) comply with our policies, procedures, and legal obligations including complying with government authority requests, regulatory requirements, and enforcing our agreements and policies, and (xi) fulfill purposes disclosed at the time you provide your personal information or otherwise with your consent.
(b) Push Notifications. We may send you push notifications from time to time in order to update you about events and promotions. If you no longer wish to receive these types of communications, you may turn them off at the device level in your app settings. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.
(c) Contact Information. We do not sell or give your email address to other companies for their own marketing purposes without your permission. We may use your email address or other Registration Data to provide you with technical support, send you notices about the Service or other promotions you have elected to receive. We do not sell or give your contact information to companies for their own marketing purposes without your permission. We do use contact information, however, to contact you, and to provide you with Church information.
We may share non-personal information, which may include Usage Information or information that has been de-identified or pseudonymized, with third parties at our discretion, and as allowed by law, including to pay artists and rights owners by reporting aggregated or de-identified listening information to copyright owners and licensing agencies or for targeted advertising purposes. We may share personal information we have collected about you as disclosed at the time you provide your information, as described in this policy, with your consent, and in the following circumstances:
(b) Service Providers. We may share information with third-party service providers or allow those third parties to collect information about you, to enable them to perform services on our behalf, such as web hosting services, website usage analytics, bulk email processors who send out emails on our behalf, merchandise order fulfillment, research surveys, marketing assistance and data analysis, processing payments, or other such services performed on our behalf. These companies are authorized to use your personal information only as necessary to provide these services to us. They are not authorized to use your personal information for their own, unrelated purposes. Additionally, we may share various information relating to our users and fraudulent or potentially fraudulent activities with our fraud prevention and similar service providers, and they will use this information to help us and their other clients prevent fraudulent and illegal transactions.
(c) Sharing of Device Information. We may share information we gather from devices you use to access the Service with its third-party service providers. We share this information for a variety of purposes such as mobile listening capping, estimating the number of users, security and fraud detection, debugging problems with the Service, and for providing you with more relevant information. We may also use device identifiers, including IP addresses, to identify users, and may do so in cooperation with copyright owners, Internet service providers, wireless service providers, or law enforcement agencies in our discretion. We also share device identifiers with third-party providers to measure and analyze Service usage, such as how long and how frequently you are using the Service.
(d) Contests, Events, Promotions and Surveys. We may offer contests, live or virtual events, giveaways, and other promotions (each, a “Promotion”) that may require registration and/or providing certain personal information. By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern the Promotion, which may contain specific requirements (including, except where prohibited by law, allowing us, or a sponsor to disclose at the time of the Promotion, to use your name, voice, likeness or other indicia of persona in advertising or marketing materials). If you choose to engage in a Promotion, personal information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, as required by law, or as permitted by the Promotion’s terms or official rules (such as on a winners list).
We work with third-party companies such as analytics providers, data providers, and other entities with respect to the Service on other properties and applications and to provide us with information regarding the use and performance of the Service. These third parties may set and access their own tracking technologies on your device (including cookies and web beacons), and they may otherwise collect or have access to Usage Information and other information about you, some of which may be personal information under various state laws. Some of these parties may collect personal information over time when you visit the Service. We may share information, typically information that has been pseudonymized or de-identified (including hashed email addresses), Usage Information, and general location information with third-party analytics providers and other third parties for the purpose of delivering more relevant information on and off the Service.
(a) Modification of Your Registration Data. We provide you with the ability to access and modify your Registration Data, which you may do through the Settings section of our Service. Note that when you edit your personal information or change your preferences, information that you remove may persist internally for certain administrative purposes or within backup media.
(b) Retention of Personal Information. We will retain your personal information while you have an account with us or continue to use the Service, and for as long as it is reasonably necessary for the purposes set out in this policy; to support your account and provide the Service to you; exercise the choices and rights you have requested; comply with our contractual obligations; resolve disputes and enforce our agreements; and comply with legal, financial and regulatory requirements.
(c) Your Contact Preferences. When you register for the Service, you may elect to receive promotional, marketing, or other similar emails. You have the option to change this election in your account settings. Additionally, you may also follow the unsubscribe instructions contained in the promotional, marketing or other similar emails you receive. Please note that even if you opt out of marketing emails, we will continue to send you emails regarding Service-related announcements when it is necessary to do so. Generally, you may not opt out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. If you sign up to receive SMS or MMS or RCS messages from us, you may unsubscribe from any SMS or MMS or RCS messages received by replying “STOP”. With your consent, we may send promotional and non-promotional push notifications or alerts to the Church app. You can elect to stop receiving those messages by changing the notification settings on your device.
(d) Cancellation or Deactivation of Accounts.If you would like to request the cancellation or deactivation of your account, you should contact us. Cancellation or deactivation of your account does not ensure complete or comprehensive removal of the content or information you may have made available publicly on the Service while you were a registered user. You should also contact us to request the deactivation of a profile you believe is fake or otherwise unauthorized.
(e) Social Media. Where you choose to interact with us through social media, your interaction through these platforms typically allows the social media company to collect some information about you through cookies they place on your device and other tracking mechanisms. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with their application. Please visit the social media companies’ respective privacy policies to better understand the data collection practices and the controls they make available to you.
We have implemented commercially reasonable security measures designed to protect against the loss, misuse, and alteration of the information we collect or receive from you. However, no data transmission over the Internet, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. The Church cannot ensure or warrant the security of the information we collect. You use the Service and provide us information at your own risk.
Church is based in the United States and the information we collect is governed by United States law. Church audio services and the Church app are intended for use by residents of the United States, only. For authorized use of certain limited Services outside the U.S., such as Mexico and Canada, by using such Service and/or providing us with information, you understand, acknowledge and agree that the information you submit to us may be transferred to the U.S. and such other countries to be processed by us or our service providers in order to provide the Service to you or for such other purposes as set forth in this policy. If you are not a resident of the U.S., you hereby consent and agree that we may collect, process, use, and store your information, as discussed in this policy, outside your resident jurisdiction, including in the U.S. Please be aware that U.S. law and the laws of other countries where we may store and process your information may offer different levels of protection for information than may be available in your country. Personal information processed or stored in other countries may be subject to access requests from governments, courts, or law enforcement in accordance with the laws of the applicable country.
To the extent allowed by applicable law, Church reserves the right to change this Policy at any time. We will notify you of material changes by posting the changed or modified Policy on the Services and will otherwise notify you as required by applicable law. We may also provide notice to you in other ways, such as through an email address you use to access the Service, or by posting a message on the Service. Any changes will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Service after the effective date of the revised Policy will constitute your consent to those changes to the fullest extent allowed by applicable law. However, we will provide notice and obtain your consent (opt-in or opt-out) if required.
The Church would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
(a) The right to access your data: You have the right to request copies of the personal data stored by the Church. We may charge you a small fee for this service.
(b) The right to correct your data: You have the right to request that the Church correct any information you believe is inaccurate. You also have the right to request the Church complete information you believe is incomplete.
(c) The right to delete your data: You have the right to request that the Church erase your personal data, under certain conditions.
(d) The right to restrict processing of your data: You have the right to request that the Church restrict the processing of your personal data, under certain conditions.
(e) The right to object to processing of your data: You have the right to object to the Church processing your personal data, under certain conditions.
(d) The right to transfer your data: You have the right to request that the Church transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you would like to exercise any of these rights, you may submit your request by completing our Data Request Form.
The Church prohibits registration and does not knowingly collect personal information from, anyone under 13 years of age. In the event we obtain actual knowledge that we have collected information from children under the age of 13, we will take measures to remove such information from our servers. If you believe that personal information has been collected from a child under 13, please contact us at the address provided herein below in Section 12.
If you would like to exercise any of your data protection rights or have any questions about this Policy, please reach out to us.
(973) 474 -2222
100 Mulberry Street, 14th Floor
Newark, NJ 07102